Terms, Policies & Resort Guidelines
We believe in transparency at every step of your experience with us. Please take a moment to review the following policies before making your reservation. For any clarification, our reservations team is available at info@sanskretitheheritage.com or +91 99460 33320.
Check-in & Check-out
Standard check-in time is 2:00 PM. Early check-in is subject to availability and will be charged accordingly. Arrivals before 10:00 AM will be billed from the previous night.
Standard check-out time is 11:00 AM. Late check-out requests are subject to availability and may attract additional charges. Guests are requested to contact the front desk in advance.
Booking & Payment
All reservations are made directly with Sanskreti The Heritage. Full payment for the duration of stay is required at the time of booking to confirm the reservation. Rooms held without advance payment are provisional and will be allotted based on availability upon arrival. Priority at check-in is given to guests who have paid in advance.
Room tariffs and other charges are subject to change without prior notice. Applicable government taxes will be levied on the published tariff as per prevailing regulations. Accepted payment modes: cash, credit or debit card, UPI, online transfer and payment gateway. Inclusions not specified at the time of booking will be charged separately.
Cancellation & No-show Policy
All cancellations or changes to arrival dates must be communicated to us in writing. The following cancellation charges apply, calculated on the total booking value:
- More than 30 days prior to arrival—25% of the booking value
- 15 to 30 days prior to arrival—50% of the booking value
- Within 14 days of arrival—100% of the booking value, no refund applicable
- No-show—full stay amount retained
In the event of a no-show or guaranteed reservation, the management reserves the right to retain the full amount for the booked period.
Refund Policy
Refunds will be processed within 7 to 14 working days following management authorisation. Bank transaction charges will be deducted from the refund amount in addition to applicable cancellation charges. For credit card transactions, refunds will be credited solely to the original cardholder's bank account, after deduction of applicable bank service charges. The management reserves the right to amend tariffs, packages and website information at any time.
Identification Requirements
Indian nationals are required to present a valid government-issued photo ID with proof of address at check-in. PAN cards are not accepted as address proof. Aadhaar card is the preferred document.
All foreign nationals must present their original passport along with a valid visa at check-in, in compliance with Government of India regulations. Check-in will not be permitted without the requisite documentation.
Children Policy
Guests aged 12 years and above will be considered adults for billing purposes. Children between 6 and 12 years of age will be charged additionally. Children aged 5 years and below may stay complimentary, without the provision of an extra bed.
Swimming Pool
Pool operating hours are 8:00 AM to 6:30 PM. Appropriate swimwear is mandatory. Guests are advised not to enter the pool wearing jewellery or valuables.
Resort Guidelines
Sanskreti The Heritage is a strictly non-smoking property. All rooms and common areas are smoke-free. Pets are not permitted on the premises. Fireworks are strictly prohibited within the resort. Guests will be held responsible for any damage caused to resort property during their stay, and applicable charges will be recovered accordingly. The management reserves the right of admission and may deny entry to any individual at its discretion.
Privacy Policy
Read our full Privacy Policy for details on how we collect, use and protect your personal information.